Sr. Cardiac Patient Coordinator

Location: Brookfield, CT
Employment: Full-time

About the Position:

ROMTech, through its subsidiary ROMTherapyTM, delivers an innovative, first-in-kind Home-Based Cardiac Rehabilitation program through the use of telemedicine and connected medical devices. Our team is now looking for a Sr. Cardiac Patient Coordinator who can lead all administrative aspects of patient care coordination for this innovative program.

The Sr. Cardiac Patient Coordinator (“CPC”) works under the direction of the VP, Clinical Services and closely with the Cardiac Rehab Manager. They manage the patient intake process through effective communication and collection of information and perform a variety of administrative functions in support of outpatient rehab/specialty services. The CPC is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service. The CPC also manages the chart/record throughout the patient’s interaction with ROMTherapyTM and ensures accurate and timely preparation, data entry, scanning, filing, and cross-checking of daily work. The CPC is responsible for performing these functions in a manner that optimizes patient flow, maximizes departmental efficiencies, ensures accurate revenue, and promotes outstanding customer satisfaction from patients, cardiac rehab specialists, supervising physicians and referring providers.


  • Schedules patients in a way that optimizes accurate information and patient flow.
  • Coordinates the schedules of cardiac rehab specialists (CRS), supervising physicians and tech support personnel.
  • Coordinates the initial evaluation process for all new patients.
  • Completes patient intake, including securing appropriate documentation for all visits.
  • Processes all calls, manages voice mail and forwarding of phones and places daily reminder calls to patients.
  • Acts as the face of our program with our referring provider base’s office staff, promotes a “client comes first” attitude in interactions with referring providers offices.
  • Performs other duties as assigned (clinical data entry, coordinating technical support for Cardiac Rehab Specialists, generating performance reports, supply ordering, etc.).

Desired Qualities:

  • Enthusiastic and motivated with strong interpersonal skills; desire and ability to develop patient rapport in telehealth setting.
  • Strong verbal and written communication skills.
  • Strong organizational and time-management skills.


  • Bachelor’s degree
  • 5+ years of proven work experience in a patient-facing healthcare administration role, including patient coordinator, scheduling coordinator, cardiac rehabilitation program administrator, etc.
  • Strong proficiency in EMR/clinical practice management software
  • Experience in a center-based cardiac rehab setting strongly preferred

his is a unique opportunity for the right talent to work alongside an experienced clinical team and operations leaders. This is a groundbreaking company looking for those that are interested in innovation and breakthrough technology. If you feel that you are the right fit for this role, then we want to hear from you!

To be considered, please submit a detailed cover letter and a resume. We want to hear why you are the best fit for the role. Explain your background, your interests, and your goals. Thank you for your interest in advance!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use hands to operate a computer and other office equipment. The employee is frequently required to reach with hands and arms, talk, and hear. The employee is occasionally required to stand, walk, and lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.