What should I do if I am unable to start a session on my PortableConnect device?
ROMTech has designed the PortableConnect to be extremely easy to use. However, if your device will not turn on, or you are unable to start a session, please check the following:
- Make sure the E-Stop button in the lower right-hand corner of the screen is twisted to the right. You’ll hear an audible “pop” when the button has been disengaged.
- Ensure the on/off rocker switch, located in the lower left-hand corner of the screen, is in the “ON” position.
- Ensure your PortableConnect is plugged in.
How long will I have my PortableConnect?
Upon delivery, your ROMTech Field Clinician will inform you of whether your treatment plan is 3 or 6 weeks. If there is any confusion, please contact our customer service at 1 – 888 – 457 – 6430 .
What happens if I can’t complete all of my treatment sessions for the day?
We advise all of our patients to complete the maximum amount of sessions each day, however, your surgeon and ROMTech understand that this is a marathon and not a sprint. If you cannot complete all required sessions, we advise resting your leg while off the PortableConnect so that you are able to accomplish your goals the next day.
What should I do if my AccuAngle breaks or doesn’t work?
If your AccuAngle breaks or malfunctions, please contact . Be sure to have the AccuAngle nearby, as our team will need the serial number located on the back.
What should I do if my Accungle measurements seem inaccurate?
If the device is not showing the correct measurements, please review the following troubleshooting tips:
- Ensure you are using the same AccuAngle that was delivered with your PortableConnect.
- Ensure your adhesive pods are in the correct position.
- If the issue still persists, please call .
When should I remove my AccuAngle adhesive pods?
To ensure that you do not encounter any skin irritation, If your adhesives have caused you irritation, please remove them and call Customer Service at 1 – 888 – 457 – 6430 .
Does my PortableConnect have a mute feature?
When will ROMTech pick up my PortableConnect?
ROMTech Field Clinician will contact you Please contact if your Field Clinician has not contacted you within 24 to 48 hours after your treatment plan has ended.
Can my time with the PortableConnect be extended?
Absolutely! To do so, please contact Customer Service to determine if your additional days can be covered by insurance. If your insurance does cover the additional days, ROMTech can offer a self-pay option.
Is this covered by insurance?
Yes this device is covered by most insurance plans. Our billing department will call your patient to walk them through their specific coverage prior to surgery. Please see our guidelines on insurance coverage here.
What indications are covered by Insurance?
Most insurances require a surgical event but will cover a majority of lower extremity surgeries. Please see our insurance coverage section here.
What if it’s not covered by insurance?
While it is uncommon, there are times where patients have higher than normal deductibles, no DME coverage, or are out of Network with ROMTech. In these cases, we will walk the patient through their options by contacting our customer service team at 1 – 888 – 457 – 6430 .
What’s involved in prescribing the ROMTech PortableConnect?
Prescribing the PortableConnect is designed to be easy and problem-free for the physician’s office. Simply complete the Detailed Written Order, Letter of Medical Necessity and send in patient insurance information. We’ll complete the prior authorization, call the patient regarding benefits, delivery and pick up the device. You need only send the initial information and you’ll see the patient’s information in the Clinician’s Portal. Please call ROMTech Sales at 888-374-0855 if you need help prescribing. Find the resource guide and physician order packet here for download.
How do I access my Clinician’s Portal?
When you have an in-service/training with ROMTech, a representative will walk you through how to login, access and perform telehealth visits using your ROMTech clinician portal. You can login at portal.romtech.com with your email address and password. Please call sales at 888-374-0855 if you need assistance accessing your portal.
Is there any charge to my office for using the PortableConnect?
There is absolutely no charge for using the PortableConnect as a provider. ROMTech assumes all responsibility for inventory, warehousing, staffing…etc.
Where do patients call if they have questions?
It is our goal to keep as little traffic as possible coming to the office. We direct all patients to call ROMTech at 888-457-6430 when they have questions about their rehab or their device. Our team will call the office if there is assistance needed for a medical related issue.
When is the PortableConnect delivered?
The device is typically delivered within 48 hours of the patients completed surgery. Medicare insurance requires the patient start within that time frame however, commercial insurance plans allow more time if needed.
What if I need brochures or patient education materials?
Please reach out to Sales at 888-374-0855 or email [email protected] for any patient education or marketing materials needed. If you are already a prescribing surgeon, you can also use our online ordering system
Insurance Coverage Information:
Medicare – Covers Total Knee Replacement and Revision of Total Knees.
*Must be delivered to patient within 48 hours of surgery
Commercial Insurance, Workers Compensation, Tricare – Covers Total Knee Replacement, Ligament reconstruction, Arthroscopy, foot and ankle surgery, trauma surgeries, Hip replacement, etc. Most insurances will require a surgical event but a prior authorization may be required. No time limit on prescribing/install time like Medicare does.
Medicaid – No coverage currently
Coverage Time Allowance:
Medicare– Allows up to 3 weeks of coverage
*Must be delivered to patient within 48 hours of surgery
Commercial Insurance, Workers Compensation, Tricare – Allows 6 weeks for patient, more if extensions or additional time is needed.
Our billing team will handle all prior authorizations. If you have questions, you can reach out to [email protected] or Billing at 888-374-0855
Why do you need the Letter of Medical Necessity?
Since our team is handling prior authorizations. The letter of Medical necessity and office notes assist us in obtaining these authorizations and avoids peer to peer calls due to the new nature of the PortableConnect.
Are there any codes we can bill as the physician office?
Remote patient monitoring Code 99091 – Requires 30 minutes of remote patient monitoring over 30 days. Bills $58.38 each 30 days through Medicare
*Can be billed regardless of bundle or global period